Contact Us

This is the name of the leisure centre, sports facility, library or location that your query relates to. Please select the Borough first before selecting the leisure centre.
Please ensure you provide the correct Membership Number or Customer ID (usually begins with 2-3 letters or "BETTER" followed by numbers): This can be located at the top right hand side of any emails we have sent you; or Via the 'home portal' when you log in on the home page under the pupil name or Via the Better UK App, viewable when loading your Member Card (number located under the barcode). Please include all the numbers and letters as they appear, being careful not to mix up the letters 'I' and 'O' with the numbers '1' and '0' If your Membership Number or Customer ID is incorrect there will be a delay in processing your request. If you are not a member, please type N/A.
Please specify in the 'enquiry details' box below full details regarding your complaint. Your complaint will be logged as a stage 1 complaint as per our policy (www.better.org.uk/legal-policies/terms/customer-complaints). You will receive an initial response within 3 working days (excluding weekend and bank holidays), however it may take additional time to gather necessary information.
Please enter the details of your request. A member of our Customer Service team will respond as soon as possible.