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This is the name of the leisure centre, sports facility, library or location that your query relates to. Please select the Borough first before selecting the leisure centre.
Please ensure you provide the correct Membership Number or Customer ID (usually begins with 2-3 letters or "BETTER" followed by numbers): This can be located at the top right hand side of any emails we have sent you; or Via the 'home portal' when you log in on the home page under the pupil name or Via the Better UK App, viewable when loading your Member Card (number located under the barcode). Please include all the numbers and letters as they appear, being careful not to mix up the letters 'I' and 'O' with the numbers '1' and '0' If your Membership Number or Customer ID is incorrect there will be a delay in processing your request. If you are not a member, please type N/A.
Additional Information - If you are on a Direct Debit and your next Direct Debit is within 7 days from the date we action, we will add a prorate payment to your account to cover the period between your membership restarting and your Direct Debit coming out. This will be added to you next Direct Debit taken. Annual members will be reinstated as soon as we have actioned on the system, You will receive a confirmation email to confirm your membership has been unfrozen.
Please enter the details of your request. A member of our Customer Service team will respond as soon as possible.
By ticking this box, you confirm that you have read and agreed to our Terms and Conditions (www.better.org.uk/legal-policies/terms)