Senior Activities

• Swimming, gym, fitness classes and other sport activity bookings will be available 7 days in advance for members - from 6pm for swimming, 8pm for gym and from 10pm for fitness classes and other activities. Activity bookings will be available 5 days in advance for non-members.
• Trampoline, soft play, birthday parties and Spa Experience treatment bookings will be available one month in advance in most locations.
• Activity sessions are subject to availability and programming.

• You do not have to be a member to attend an activity or make a booking, however, you will need to create a free online account before you can book an activity.
• Pay as you Go memberships are also available to purchase and provide the membership holder with discounted activity fees. 
• Visit the Better customer portal and select 'create an account', or visit our video guides to booking to learn how to create a free online account as a non-member.

• Customers are encouraged to book online to guarantee their activity date and time.
• Bookings can be made online by selecting your preferred venue here, or via the Better UK App.
• Click here for information about booking activities online or via the Better UK app.

We are offering waiting lists to membership holders for fitness classes only. When an activity timeslot becomes available, you will be notified by email. Booking into a timeslot from a waiting list is on a first come, first served basis.

Yes, you can book sessions at other Better leisure centres. You may be charged a fee if the location or activity is not included within your membership.

Some of our membership requires proof of eligibility, this should be uploaded via your online account either via the app or website.

Please ensure that when you are uploading proof you provide First Name, Surname & valid date. Please see dates we accept next to the eligibility proof and any other details depending on eligibility (e.g. Company name and logo or Place of study name and logo etc...)

We accept the following documents if you are providing eligibility proof for a membership:

Concessionary

• Housing Benefit ~ (date within 1 year)
• Income Support ~ (date within 1 year)
• Job Seekers’ Allowance ~ (date within 1 year)
• Working Families Tax Credit ~ (date within 1 year)
• Carers Allowance ~ (date within 1 year)
• Universal Credit ~ universal credit payment page (date within 3 months), value greater than £0
• Residence Permit Card with refugee settlement ~ (date within 1 year of issue date)
• Application Registration card (ARC) Asylum Seekers ~ (date within 1 year of issue date)
• Pension credit ~ (date within 1 year)
• Freedom Bus Pass (Yellow) ~ (with a valid date)
• Blue Badge (back display of the badge) ~ (with a valid date)
• Disability Personal Independence (PIP) Payment ~ (date within 1 year)
• National Disability Card ~ (with a valid date)
• Disabled Persons Railcard ~ (with a valid date)
• Employment & Support Allowance ~ (date within 1 year)
• Disability Living Allowance ~ (date within 1 year)
• War time Pension Holders ~ (date within 1 year)
• Attendance Allowance ~ (customer full name, within 1 year)

Senior 66+ *

• 60+ London Oyster Photo-card ~ (with a valid date)
• Driving License
• Birth Certificate
• Passport
• Freedom Bus Pass (BLUE) ~ (with a valid date)
  
  *Minimum age eligibility of 66 applies but may vary in different leisure centre locations. Please check the membership criteria on the join site for more detailed information.

Student *

• Student enrolment letter/email ~ (current academic year required)
• Student ID ~ (current academic year required)
• Letter From School/College/University ~ (current academic year required)
  
  To be eligible, please send through a photo of your student card with current year plus proof via a letter that your course is minimum 16 hours of study per week.

International students qualify for membership enrollment.

Corporate

• Letter from Company ~ (date within 1 year)
• Staff ID
• Staff payslip ~ (date within 3 months)
• Blue Light Card ~ (with a valid date) (NOT for NHS corporate)
• NHS ID Card (Belfast HSC ID Card)

If your document has been rejected you will have received an email informing you of the reason why, you will be required to upload new documentation within 20 days of your join date to avoid your membership being suspended.

Once your membership is suspended you will need to re-join and pay any fees required at point of joining.

Reasons of rejection: 

• Student proof of college, University or Higher education required
• The corporate company you have uploaded proof is not on our approved list of companies
• Eligibility document needs to be in colour
• No name on document
• Name on document doesn’t match the name we have on our records
• Proof of Child and Parent/Guardian name needed along with relevant eligibility proof
• Joined on incorrect membership due to age restriction
• Senior Age proof doesn’t match eligibility age for option selected

- To check the eligibility age for your membership please visit our membership join site.

• Date on the document is too old

- Dates need to be within the last 3 months or have a valid to and from date on document

- Residence Permits with Refugee Settlement status or Application Registration Cards (ARC) must have been granted within the last 12 months from the time of applying or joining.

• Wrong document loaded

- The document provide doesn’t match the criteria we accept for the membership chosen

• Unclear scan

- The document provided is not clear so we are unable to approve

- Attempt to rescan or upload in a higher quality

• Original document has been altered

- It appears that that original document has been altered so we are unable to approve unless the original document is provided

• Missing information (e.g. Name, Date, Company)

- Name or date is missing from the documents provided

- If joining in a corporate membership your eligibility proof must contain the company you work for (and for this to match our corporate list)

• Incomplete or conflicting information

- Meaning the information provided doesn’t match the eligibility reason

- Name on document is different from name on your Customer account

Other considerations:

• Senior age is set to 66+ in most locations. You will be required to provide the correct age proof when joining on a Better Health Senior membership.
• When joining on a Corporate membership you will need to provide proof that you work for the company you selected, to check if you company is eligible please visit our membership join site ,  select the location you wish to join and the membership option, step 3 will then appear and you can check the corporate companies we current accept.
• Some corporate membership require you to upload additional details or specific proof, you will have been provided this when you joined.
• Junior Concessionary members need to provide proof of child and parent based on the above concessionary proof.

The supported membership scheme is for individuals who have been granted refugee resettlement status in the last 12 months by the UK Government.

In order for us to process your request for a supported 6 month adult or junior membership, you will need to upload evidence of a Residence Permit with Refugee Settlement status as proof of eligibility.

The proof must be dated within the last 12 months from the date the application is submitted.

We do not accept letters or any other form of proof other than Resident permit.

Document uploads can be done by visiting your local leisure centre, who can take a photograph of your original document and upload this on your behalf. If your document is a digital document already, please send your document to Customer Services with your membership ID number and they can upload this for you.

If you’re planning to visit the gym regularly, choosing one that’s affordable, works with your timetable and is in a good location is crucial. Here are some factors to consider when choosing a gym:

• Opening hours
• Location
• Facilities and equipment
• Classes and activities
• Other services e.g. personal training, health suite

While there are plenty of physical benefits of working out in the gym, becoming a gym member also comes with its own set of perks. These include motivation to stick to your routine as you become part of the community and improvements to your health and fitness as you visit regularly.

Whether you’re a member or not, everyone can book a Better gym induction. See our booking steps above or get in touch with your local gym to secure your session.

You don’t have to complete a gym induction to use our gyms, but we recommend all our gym-goers book one to learn how to use the equipment and reduce your risk of injury.

For most sports, all you need is a pair of trainers and some comfortable clothing you can easily move about in. For swimming, make sure to bring a swimming costume or pair of swimming trunks and for sports. For sports sessions, all equipment is provided, but you can always ask your trainer/instructor if you need to bring or wear anything specific.

You should aim to do some kind of physical activity every day. Whether that’s taking the dog for a walk, getting out and about with the grandkids or visiting your local Better centre, try and move a little bit as often as you can and plan in some more intense sports sessions throughout your week to keep up your fitness.